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*** During MCO 3.0, No Walk-in counter purchase. On-line orders are as per normal, deliveries are by courier services. ***

Shipping Policy

Handling Charges

No handling charges.


We will ship items within 1 working day after confirmation of payment. All items will be shipped via the followings shipping carriers:

  • e-DHL, GD Express, Poslaju – local delivery within Malaysia
  • FedEx, EMS – Oversea delivery
  • Other oversea courier service can be arranged upon request
Note: Under terms and conditions of Tenryu (M) Sdn Bhd, and WITHOUT additional charges, we will automatically upgrade oversea customers' delivery option to use FedEx or other courier services. This upgrade is to improve the delivery time to customers. This upgrade does not include bulky items, and subject to the availability of FedEx or other couriers to the respective destinations.

Shipping Oversized Items

Shipping charges for large items will be quoted upon request.


We will provide tracking number after order is shipped.
Please email to if you need further information about ourshipping policy.

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